Privacy Policy

Effective Date: January 1, 2025

At GuildStack Labs LLC ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our software and services.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us, including:

• Email address when you contact us for support
• Feedback and correspondence you send to us
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you use our software, we may automatically collect:

• Usage analytics (how you interact with our applications)
• Device information (operating system, browser type)
• Error reports and diagnostic data to improve our software

How We Use Your Information

We use the information we collect to:

• Provide and improve our software and services
• Respond to your support requests and communications
• Analyze usage patterns to enhance user experience
• Send important updates about our services (with your consent)
• Detect and prevent technical issues and security threats

Data Sharing and Disclosure

We do NOT sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our services (e.g., hosting, analytics) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure storage practices for data at rest
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to safeguard your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Usage analytics and diagnostic data may be retained in anonymized form for product improvement purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at privacy@guildstacklabs.io.

Data Storage Location

Your data is stored in the United States. By using our services, you consent to the transfer and processing of your information in the United States.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Open Source and Transparency

As part of our commitment to transparency, our software is open source and available on GitHub. You can review our code to understand how your data is handled within our applications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@guildstacklabs.io
Company: GuildStack Labs LLC